Your Customer Services

The European Regional Review is an interactive and informative event designed to promote Bombardier's partnership with commercial aircraft (CRJ Series) operators, suppliers and partners as well as industry affiliates. The event highlights key operational achievements and creates a unique opportunity for all participants to network with airlines, industry experts and program suppliers.

Our Regional Reviews are specifically designed to provide the Bombardier Commercial Aircraft operator community with the most up-to-date information on technical and maintenance advancements and flight operations. These reviews address region-specific topics and experiences and set the perfect landscape to share best practices and cost-saving initiatives to increase reliability and productivity of the aircraft.

Bombardier Commercial Aircraft, Customer Services teams host a series of Working Group events throughout the year where customers have the opportunity to participate in interactive discussions on:

• Engineering and technical innovation
• Maintenance program updates
• Cost reduction opportunities
• Flight operations activity
• In-service support and solutions

Basic Service Bundle

Offers all the services you need to successfully operate your CRJ series aircraft.

• Elementary access to E-services
• Fixed Flat rate for Engineering Services
• Once a year Fleet Reliability analysis and recommendation
• Area FSR coverage
• Technical Publications

Comprehensive Service Bundle

Flexibility, best in-class performance a true partner relationship, this service level includes all Basic Services as well as the following:

• Enhanced Access to E-services
• Tailored key specialized Training offering
• Predictive Maintenance
• Dedicated Bombardier representative
• Master Services Agreement for Mobile Repair with controlled costs
• Commercial support including Preferential rate for Service bulletins and Aircraft Modification
• Customized Operational Support
• Flight Operation support
• Onsite Technical Assistance/support

Technical Services

Offered as a longer term service agreement or intervention based, our Technical Support Solutions connect you with services that address the engineering, maintenance and operational needs of your airline.

• Engineering Support Fixed Rate
• Operational Evaluation
• Online Technical Publication Engineering Drawings
• Reliability Analyses & Recommendations
• Direct Maintenance Costs (DMC) Analyses & Recommendations
• Maintenance Planning
• Bombardier e-services including online tools

Field Services

Leveraging the strengths of the Bombardier Global Support Network, you benefit from day-to-day support solutions and expert maintenance services to help you get the most out of your operations.

• Customer Liaison Pilot support intervention
• Onsite Maintenance Technician
• Onsite Field Service Representative (FSR)
• Aircraft Reconfiguration
• Onsite Structural Damage assessment
• Mobile Repair Team (MRT)

Training Services

To ensure reliable and efficient operations of your aircraft throughout their lifecycle, we offer comprehensive training solutions for pilots, technicians and engineers that keep your personnel knowledgeable and up-to-date on the latest CRJ Series developments and business processes.

• Aircraft Reliability
• Maintenance Cost Breakdown & Optimization
• Maintenance Program Development
• Aircraft Systems & Structures Training
• Customized key training

Pilot training & Flight Attendant through our authorized training provider provided by our ATP