Your Customer Services

24/7, Worldwide Support

Customer Services Portal iflybombardier.com

Go to Content

Supporting more than 1,900 aircraft that carry more than 130 million passengers annually is not a responsibility we take lightly.

That’s why our Customer Services team has been assembled from the outside in, built with a customer-first mentality that is focused on providing you with an advantage over your competitors.

Learn More

CRJ SERIES SERVICE SOLUTIONS

Our goal is to give you the advantage over your competition. With the CRJ Series Service Solutions program, you’ll work alongside the team that knows your aircraft best. You’ll benefit from our expertise, experience and passion. It’s world-class support, worldwide.

Our Comprehensive Service Offerings Include:

  • 24/7 worldwide support, 365 days a year
  • Dedicated online customer services portal
  • Customer Response Centres
  • 2 headquarters and 7 regional offices offering timely support around the world
  • 5 parts locations
  • 2 Bombardier Service Centres and 4 Authorized Service Facilities (ASF)
  • 6 training locations and 23 flight simulators
  • Optimized aircraft performance programs
  • Rigorous maintenance operations programs
  • Power-by-the-hour service

Customer Services Contacts

Our Customer Response Centres are available for all our customers and can be reached 24/7/365.

  • CRC for CRJ Series

    Tel
    Toll free North America
    +1 844 CRC CRC0
    (+1 844 272 2720)
    or direct +1 514 855 8500

    Europe
    +44 (0) 2890 468899

    International
    +1 514 855 8500
    Press 1 for Technical Support
    Press 2 for Parts Logistics AOG Support

    @
    thd.crj@aero.bombardier.com

  • Parts Logistics

    24/7 AOG Support

    Tel
    +1 416 375 3910 or 1 416 375 4020

    Fax
    +1 416 375 3385

    Customer Services Portal

    iflybombardier.com

spares_sales_bca@aero.bombardier.com

  • CRJ Series

    Alan Wongkee
    Director

    Tel.
    +1 450 476 7614

    Cell.
    +1 514 516 3944

    alan.wongkee@aero.bombardier.com

  • RJ Series Training

    Percy Contractor
    Account Manager

    Tel.
    +1 416 373 5302

    Fax
    +1 416 373 5346

    Cell.
    +1 416 648 3397

    percy.contractor@aero.bombardier.com

  • Training Facilities Locations – Technical Only

    Beijing, China
    Chennai, India
    Johannesburg, South Africa
    Riga, Latvia
    San Jose, Costa Rica
    Toronto, Canada
    Valencia, Spain

  • Toronto, Canada

    Regional Support Office
    Bombardier Commercial Aircraft
    123 Garratt Boulevard, N01-02
    Toronto, Ontario M3K 1Y5
    Canada

    Toll free - North America
    +1 844 CRC CRC0
    (1 844 272 2720)

    Europe
    +44 (0) 2890 468899

    International
    +1 514 855 8500

    @
    thd.crjseries@aero.bombardier.com

    Business Hours
    24/7/365

  • Mirabel, Canada

    Regional Support Office
    Bombardier Commercial Aircraft
    13100 Henri-Fabre
    Mirabel, Quebec J7N 3C6
    Canada

    Toll free - North America
    +1 844 CRC CRC0
    (1 844 272 2720)

    Europe
    +44 (0) 2890 468899

    International
    +1 514 855 8500

    @
    thd.crj@aero.bombardier.com

    Business hours
    24/7/365

  • Moscow, Russia

    Regional Support Office
    Bombardier Commercial Aircraft
    Denisovskiy Pereulak, 26
    Moscow, 105005
    Russia

    Tel.
    +7 495 775 18 30

    Business hours
    Mon-Fri, 9:00 to 18:00

  • Munich, Germany

    Regional Support Office
    Bombardier Commercial Aircraft
    Parkring 37, 2nd Floor, 85748 Garching
    Munich, Germany

    Tel.
    49 89 327 082 100

    Business hours
    Mon-Fri, 7:00 to 17:30

  • Shanghai, China

    Regional Support Office
    Bombardier Commercial Aircraft
    15th floor, New Shanghai International Tower,
    No. 360 South PuDong Road,
    Shanghai, P.R. of China

    Tel.
    86 21 5172 8300

    Business hours
    Mon-Fri, 9:00 to 17:00

  • Singapore

    Regional Support Office
    Bombardier Commercial Aircraft
    101 Thomson Road, #17-05
    United Square 307591
    Singapore

    Tel.
    +65 6592 5749

    Business hours
    Mon-Fri, 9:00 to 18:00

  • Johannesburg, South Africa

    Regional Support Office
    Bombardier Commercial Aircraft 
    Entrance #1, Lanseria International Airport 
    Johannesburg, South Africa, 1748

    Tel.
    +24-111 005 466

    Mobile.
    +27 71 427 0196

    Email
    rso.johannesburg@aero.bombardier.com

    Business hours
    Mon-Fri, 7:00 to 17:00

  • Tucson Service Centre

    1555 East Aero Park Blvd.
    Tucson, AZ 85765
    USA

    Toll Free: 1 (888) 227-1887
    Tel.: 1 520 746 5100

  • West Virginia Air Centre

    2400 Aviation Way
    Bridgeport, WV 26330
    USA

    Toll Free: 1 (800) 334 9822
    Tel.: 1 304 842 6300

  • Belfast, Northern Ireland, United Kingdom

  • Wichita, Kansas, United States of America

Customer Services in Numbers

Bombardier is 14 state of the art training facilities and 13 flight simulators
Bombardier is more than 400 parts shipments per day to customers around the world

A Global Presence

Wherever you go, whatever you need, we bring together the people, the passion and the performance to keep your aircraft flying. With a comprehensive worldwide service and support network, we provide global reach with a strong local presence.

World map of all Bombardier's service centers locations

Bombardier Service Centers

  • Bridgeport, West Virginia, U.S.
  • Tucson, Arizona, U.S.

Parts Distribution Centers

  • Chicago,Illinois, U.S.
  • Frankfurt, Germany

Authorized Service Facilities

  • Exeter, United Kingdom (Flybe Aviation Services)
  • Halifax, Canada (Jazz Technical Services)
  • Kazan, Russia (Tulpar Technic)
  • Ljubljana, Slovenia (Adria Tehnika)

Regional Support Offices

  • Johannesburg, South Africa
  • Montreal, Canada (Head Office)
  • Munich, Germany
  • Shanghai, China
  • Singapore, Singapore
  • Toronto, Canada (Head Office)
  • Moscow, Russia

Parts Hubs & Depots

  • Tianjin, China
  • Hong Kong,China
  • Singapore, Singapore

EVENTS

Travel the world with us and experience the CRJ Series Service Solutions !

Entry-into-service solutions

Starting up the right way

In service support

Ongoing support to keep you flying

Upgrade Services

Enhance and improve your aircraft

Optimisation Packages

Getting the most out of your aircraft

EVENTS

Travel the world with us and experience the CRJ Series Service Solutions !

Bombardier Commercial Aircraft, Customer Services hosts customer-facing events around the globe. Our events provide a platform to showcase the latest updates on our CRJ Series aircraft and provide an array of networking opportunities with industry partners, suppliers and airline experts. Each event offers a captive, aviation-dedicated, region-specific audience and is supported by, the Bombardier Commercial Aircraft leadership team and subject matter experts.

On behalf of our team at Bombardier Commercial Aircraft, Customer Services we look forward to seeing you!

Interested in being a sponsor? Click here.

If you have any questions please contact us at:
customer_experience_and_events_management@aero.bombardier.com

Check out our events listings!

European Regional Review

The European Regional Review is an interactive and informative event designed to promote Bombardier's partnership with commercial aircraft (CRJ Series) operators, suppliers and partners as well as industry affiliates. The event highlights key operational achievements and creates a unique opportunity for all participants to network with airlines, industry experts and program suppliers.

Munich, Germany May 8 - 10, 2019

Regional Reviews

Our Regional Reviews are specifically designed to provide the Bombardier Commercial Aircraft operator community with the most up-to-date information on technical and maintenance advancements and flight operations. These reviews address region-specific topics and experiences and set the perfect landscape to share best practices and cost-saving initiatives to increase reliability and productivity of the aircraft.

Working Groups

Bombardier Commercial Aircraft, Customer Services teams host a series of Working Group events throughout the year where customers have the opportunity to participate in interactive discussions on:

  • Engineering and technical innovation
  • Maintenance program updates
  • Cost reduction opportunities
  • Flight operations activity
  • In-service support and solutions
CRJ Series – Montreal, Canada
CRJ Structures Steering Committee March 12 - 13, 2019
CRJ Aircraft Economics Working Group April 1 - 2, 2019
CRJ Technical Steering Committee April 2 - 5, 2019
CRJ Structures Steering Committee September 24 -25, 2019
CRJ Flight Operations Steering Committee September 30 - October 3, 2019
CRJ Aircraft Economics Working Group and Technical Steering Committee October 21 - 25, 2019
CRJ Industry Steering Committee November 4 - 8, 2019

Entry-into-service solutions

By offering all the services you need to get started and successfully transition into sustainable operations, we help set the tone for your entire journey. Whether you are introducing a CRJ Series aircraft into your fleet for the very first time or are a start-up airline with plans to operate CRJ Series aircraft, you benefit from proven services for new and pre-owned aircraft and expert guidance from Bombardier specialists at every step.

Count on us to:

  • Conduct in-depth analysis to understand your unique Entry-into-Service (EIS) needs

  • Create and maintain your EIS Readiness Plan

  • Coordinate requirements across Bombardier to ensure timely and harmonized delivery of key EIS support elements

  • Provide support regarding all certification and regulatory logistics

In service support

From engineering support to providing mobile repairs, specialized key training and more, our In Service Support services are designed to maximize the efficiency of your operations to help your business grow and thrive.

It is now easier than ever to find right level of service for your operations as we have bundled our Technical, Field and Training Services to offer simple, affordable options tailored to your needs

Basic Service Bundle

Offers all the services you need to successfully operate your CRJ series aircraft.

  • Elementary access to E-services
  • Fixed Flat rate for Engineering Services
  • Once a year Fleet Reliability analysis and recommendation
  • Area FSR coverage
  • Technical Publications

Comprehensive Service Bundle

Flexibility, best in-class performance a true partner relationship, this service level includes all Basic Services as well as the following:

  • Enhanced Access to E-services
  • Tailored key specialized Training offering
  • Predictive Maintenance
  • Dedicated Bombardier representative
  • Master Services Agreement for Mobile Repair with controlled costs
  • Commercial support including Preferential rate for Service bulletins and Aircraft Modification
  • Customized Operational Support
  • Flight Operation support
  • Onsite Technical Assistance/support

Technical Services

Offered as a longer term service agreement or intervention based, our Technical Support Solutions connect you with services that address the engineering, maintenance and operational needs of your airline.

  • Engineering Support Fixed Rate
  • Operational Evaluation
  • Online Technical Publication Engineering Drawings
  • Reliability Analyses & Recommendations
  • Direct Maintenance Costs (DMC) Analyses & Recommendations
  • Maintenance Planning
  • Bombardier e-services including online tools

Field Services

Leveraging the strengths of the Bombardier Global Support Network, you benefit from day-to-day support solutions and expert maintenance services to help you get the most out of your operations.

  • Customer Liaison Pilot support intervention
  • Onsite Maintenance Technician
  • Onsite Field Service Representative (FSR)
  • Aircraft Reconfiguration
  • Onsite Structural Damage assessment
  • Mobile Repair Team (MRT)

Training Services

To ensure reliable and efficient operations of your aircraft throughout their lifecycle, we offer comprehensive training solutions for pilots, technicians and engineers that keep your personnel knowledgeable and up-to-date on the latest CRJ Series developments and business processes.

  • Aircraft Reliability
  • Maintenance Cost Breakdown & Optimization
  • Maintenance Program Development
  • Aircraft Systems & Structures Training
  • Customized key training

Pilot training & Flight Attendant through our authorized training provider provided by our ATP

Upgrade Services

The performance, comfort and efficiency of your aircraft is vital to your business. To help keep your fleet in top form, we offer comprehensive support for any upgrade or modification you want. 

At our advanced maintenance facilities, we offer;

•Bulkhead relocation

•Larger overhead bins

•Full cabin refurbishment

•New configuration for layout of passenger accommodations

•Avionics upgrade and modifications

All to enhance your CRJ Series aircraft and make flying with your airline all the more attractive to passengers.

Optimisation Packages

Looking for a little extra help to optimize your operations? Our optimization packages offer just the right combination of services needed to increase your fleet’s fuel efficiency, improve aircraft reliability and control maintenance costs.

We have designed the following optimisation packages:

Fuel/Flight Operation Optimizer

Reliability Enhancement

Direct maintenance cost optimization

Do More Online with iflybombardier.com

  • Training Services

  • Analytics & Reporting

  • Publications & Troubleshooting

  • Material Services

  • Maintenance Services

  • Request Management

  • Accounts, Contacts, News & Events

Need more information on
our Customer Services?

Contact icon
Contact us at crj_service@aero.bombardier.com

Learn More