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When you experience the Bombardier FlightAdvantage program you’ll never look back

Supporting more than 2,700 aircraft that carry more than 200 million passengers annually is not a responsibility we take lightly.

That’s why our Customer Services team has been assembled from the outside in, built with a customer-first mentality that is focused on providing you with an advantage over your competitors.

The Bombardier FlightAdvantage

Our goal is to give you the advantage over your competition. With the Bombardier FlightAdvantage program, you’ll work alongside the team that knows your aircraft best. You’ll benefit from our expertise, experience and passion. It’s world-class support, worldwide.

Our Comprehensive Service Offerings Include:

  • 24/7 worldwide support, 365 days a year
  • Dedicated online customer services portal
  • Customer Response Centres
  • 2 headquarters and 9 regional offices offering timely support around the world
  • 11 parts locations
  • 2 Bombardier Service Centres and 9 Authorized Service Facilities (ASF)
  • 15 training locations and 25 flight simulators
  • Optimized aircraft performance programs
  • Rigorous maintenance operations programs
  • Power-by-the-hour service

Customer Services in Numbers

11 Parts Locations
15 State of the Art Training Facilities. 25 Flight Simulators.
More than 800 Parts Shipments Per Day to Customers Around the World
2 Bombardier Service Centers and 9 Authorized Service Facilities

A Global Presence

Wherever you go, whatever you need, we bring together the people, the passion and the performance to keep your aircraft flying. With a comprehensive worldwide service and support network, we provide global reach with a strong local presence.

Bombardier Service Centers

  • Bridgeport, West Virginia, U.S.
  • Tucson, Arizona, U.S.

Parts Distribution Centers

  • Chicago, Illinois, U.S.
  • Frankfurt, Germany

Authorized Service Facilities

  • Addis Ababa, Ethiopia (Ethiopian Airlines)
  • Cairns, Australia (Hawker Pacific)
  • Exeter, United Kingdom (Flybe Aviation Services)
  • Halifax, Canada (Jazz Technical Services)
  • Hyderabad, India (GMR Aero Technic)
  • Jinan, China (STAECO)
  • Kazan, Russia (Tulpar Technic)
  • Ljubljana, Slovenia (Adria Tehnika)
  • Maastricht, The Netherlands (SAMCO Aircraft Maintenance)

Regional Support Offices

  • Delhi, India
  • Dubai, United Arab Emirates
  • Johannesburg, South Africa
  • Montreal, Canada (Head Office)
  • Moscow, Russia (Bombardier Aerospace Services Russia LLC)
  • Munich, Germany
  • Shanghai, China
  • Singapore, Singapore
  • Sydney, Australia
  • Tokyo, Japan
  • Toronto, Canada (Head Office)

Parts Hubs & Depots

  • Tianjin, China
  • Dubai, United Arab Emirates
  • Hong Kong, China
  • Johannesburg, South Africa
  • Sao Paulo, Brazil
  • Singapore, Singapore
  • Sydney, Australia
  • Tokyo, Japan

Customer Services Contacts

Our Customer Response Centres are available for all our customers and can be reached 24/7/365.

  • CRC for CRJ Series

    Tel
    Toll free North America
    +1 844 CRC CRC0
    (+1 844 272 2720)
    or direct +1 514 855 8500

    Europe
    +44 (0) 2890 468899

    International
    +1 514 855 8500
    Press 1 for Technical Support
    Press 2 for Parts Logistics AOG Support

    @
    thd.crj@aero.bombardier.com
  • CRC for Q Series

    Tel
    Toll free North America
    +1 844 CRC CRC0
    (+1 844 272 2720)
    or direct +1 416 375 4000

    Europe
    +44 (0) 2890 468899

    International
    +1 416 375 4000
    Press 1 for Technical Support
    Press 2 for Parts Logistics AOG Support

    @
    thd.qseries@aero.bombardier.com

Parts Logistics

24/7 AOG Support

Tel
+1 416 375 3910 or 1 416 375 4020

Fax
+1 416 375 3385

Customer Services Portal

iflybombardier.com

spares_sales_bca@aero.bombardier.com

For part quotes or orders

  • Toronto, Canada

    Regional Support Office
    Bombardier Commercial Aircraft
    123 Garratt Boulevard, N01-02
    Toronto, Ontario M3K 1Y5
    Canada

    Toll free North America
    +1 844 CRC CRC0
    (1 844 272 2720)

    Europe
    +44 (0) 2890 468899

    International
    +1 514 855 8500

    @
    thd.qseries@aero.bombardier.com

    Business hours
    24/7/365

  • Mirabel, Canada

    Regional Support Office
    Bombardier Commercial Aircraft
    13100 Henri-Fabre
    Mirabel, Quebec J7N 3C6
    Canada

    Toll free North America
    +1 844 CRC CRC0
    (1 844 272 2720)

    Europe
    +44 (0) 2890 468899

    International
    +1 514 855 8500

    @
    thd.crj@aero.bombardier.com

    Business Hours
    24/7/365

  • Delhi, India

    Regional Support Office
    Bombardier Commercial Aircraft
    level 18, One Horizon Center,
    Golf Course Road, DLF Phase V
    Sector 43, Gurgaon 12002
    India

    Tel.
    +91 124 668 8242

    Business hours
    Mon-Fri, 9:30 to 18:30

  • Moscow, Russia, Bombardier

    Regional Support Office
    Bombardier Commercial Aircraft
    Denisovskiy Pereulak, 26
    Moscow, 105005 Russia

    Tel.
    +7 495 775 18 30

    Business hours
    Mon-Fri, 9:00 to 18:00

  • Munich, Germany

    Regional Support Office
    Bombardier Commercial Aircraft
    Parkring 37, 2nd Floor, 85748 Garching
    Munich, Germany

    Tel.
    49 89 327 082 100

    Business hours
    Mon-Fri, 7:00 to 17:30

  • Shanghai, China

    Regional Support Office
    Bombardier Commercial Aircraft
    15th floor, New Shanghai International Tower,
    No. 360 South PuDong Road,
    Shanghai, P.R. of China

    Tel.
    86 21 5172 8300

    Business hours
    Mon-Fri, 9:00 to 17:00

  • Singapore

    Regional Support Office
    Bombardier Commercial Aircraft
    101 Thomson Road, #17-05
    United Square 307591
    Singapore

    Tel.
    +65 6592 5749

    Business hours
    Mon-Fri, 9:00 to 18:00

  • Sydney, Australia

    Regional Support Office
    Bombardier Commercial Aircraft
    Suite 7.13, 247 Coward Street, Mascot NSW
    2020 Australia

    Tel.
    61 2 9667 8600

    Business hours
    Mon-Fri, 8:00 to 17:00

  • Tokyo, Japan

    Regional Support Office
    Bombardier Commercial Aircraft
    5F, No. 5 Sogo Bldg, 1-6-5 Haneda Airport
    Ota-ku, Tokyo 144-0041 JAPAN
    (at TOKYO MONORAIL Seibijo Station)

    Tel.
    +81 (0)3 5708 7331

    Business hours
    Mon-Fri, 9:00 to 17:00

  • United Arab Emirates (UAE)

    Regional Support Office
    Bombardier Commercial Aircraft
    Dubai Airport Free Zone
    Bldg. 5E-B, Suites 646
    P.O. Box 371039
    Dubai, United Arab Emirates

    Tel.
    +9 714 250 0181

    @
    rso.dubai@aero.bombardier.com

    Business hours
    Sun-Thu, 8:00 to 17:00

World-Class Support

Whether you need quick-response problem solving, engineering expertise, or a tailored plan to get the most from your aircraft, our Customer Services team has you covered every step of the way.

Tailored Training

With worldwide coverage and Bombardier-backed institutions, your team can get high-quality training close to home.

Quality Maintenance

Wherever your aircraft flies, our global maintenance network delivers quality and non-stop care, both at our wholly-owned Service Centres and at our Authorized Service Facilities around the world. At these strategically-located sites, experts provide maintenance, repair and overhaul services geared towards getting you back in the air.

Efficient Material Services

Having the right part at the right time is vital. Bombardier Customer Services makes it as simple, speedy and straightforward as possible to get the parts you need, when you need them.

Events

Travel the world with us and experience the Bombardier FlightAdvantage !

World-Class Support

24/7
  • Regional Support Offices
  • eServices
  • Technical Publications
  • Supplier Management
  • Warranty Administration
  • Start Up Support and Solutions
Technical Expertise
  • Customer Response Centres
  • Mobile Repair Team
  • Maintenance Engineering Solutions
  • Flight Operations Solutions

Tailored Training

Our training team is committed to providing world-class training to our customers, supporting your aircraft with experience that you can trust.

Through our own training centre, Bombardier Aircraft Training (BAT) Montreal and various Authorized Training Providers (ATPs), we provide global, specialized and tailored training. We work to ensure an incomparable Entry Into Service (EIS) experience, while also providing sufficient coverage to make sure that long-term, life-cycle training is available throughout the life of your aircraft.

Flight Training

With over 15 locations, 25 flight simulators and an expansive eLearning platform, Bombardier offers specialized flight, technical and other training options tailored to your needs. Pilots, Flight Dispatchers, Flight Attendants, Aircraft Engineers and Technicians attend regulatory-approved courses in Transport Canada, FAA and EASA certified devices and facilities to acquire up-to-date skills and comprehensive experience.

Performance Enhancement

Always committed to sharing best practices and helping operators improve their overall efficiencies and performance, Bombardier also offers training, consulting and auditing services in the areas of airline practices, aircraft performance, flight planning and operations.

About CRJ Series Training

Commercial Aviation Training

FlightPath International

Authorized Training Providers

About Q Series Training

Professional Training for Bombardier Aircraft

Authorized Training Providers

Quality Maintenance

Service Centers

Our wholly owned Service Centres deliver comprehensive maintenance, repair and overhaul services, 24/7. As the OEM that built these aircraft, we offer an unrivalled service experience and cost-effective solutions, along with guaranteed span times – all tailored to your operational needs.

Have your Aircraft Serviced now at one of our Service Centres.

Tucson Service Centre
1555 East Aero Park Blvd.
Tucson, AZ 85765
USA
Toll Free: 1 (888) 227-1887
Tel.: 1 520 746 5100

West Virginia Air Centre
2400 Aviation Way
Bridgeport, WV 26330
USA
Toll Free: 1 (800) 334 9822
Tel.: 1 304 842 6300

Authorized Service Facilities

In addition to our own Service Centres, we have an extensive network of strategically located Authorized Service Facilities (ASFs). These facilities provide a full suite of maintenance services, including line maintenance, base maintenance, start-up team services and much more. At each of our ASFs, highly-skilled technicians adhere to the same impeccable standards used in Bombardier’s own service centres.

Efficient Material Services

Our always-on support means fast, reliable and cost-effective delivery of aircraft parts that are essential to your fleet’s performance and long-term success. Our global network of 11 parts facilities using sophisticated inventory management, allows us to ship parts around the clock, to ensure availability, rapid shipping and traceable deliveries.

Our Component Programs offer a full suite of cost-effective solutions tailored to meet the demands of your operations – allowing you to manage your budget and minimize inconvenience. Whether you need a specific part, a cost-effective solution or power-by-the-hour, we’ve got a variety of options to suit your business.

Events

Travel the world with us and experience the Bombardier FlightAdvantage !

Bombardier Commercial Aircraft, Customer Services hosts customer-facing events around the globe. Our events provide a platform to showcase the latest updates on our Q Series, CRJ Series and C Series aircraft and provide an array of networking opportunities with industry partners, suppliers and airline experts. Each event offers a captive, aviation-dedicated, region-specific audience and is supported by, the Bombardier Commercial Aircraft leadership team and subject matter experts.

On behalf of our team at Bombardier Commercial Aircraft, Customer Services we look forward to seeing you!

Interested in being a sponsor? Click here.

If you have any questions please contact us at:
customer_experience_and_events_management@aero.bombardier.com

Check out our events listings!

All Operators Conference & Tradeshow

The All Operators Conference and Tradeshow is an interactive and informative four-day event designed to promote Bombardier Customer Services’ partnership with commercial aircraft (Q Series, CRJ Series and C Series) operators, suppliers and partners as well as industry affiliates. The event highlights key operational achievements and creates a unique opportunity for all participants to network with airlines and industry experts. Our famous tradeshow will host over 100 aviation suppliers offering a variety of solutions to support your business.

Orlando, Florida, USA April 23 - 26, 2018

Regional Reviews

Our Regional Reviews are specifically designed to provide the Bombardier Commercial Aircraft operator community with the most up-to-date information on technical and maintenance advancements and flight operations. These reviews address region-specific topics and experiences and set the perfect landscape to share best practices and cost-saving initiatives to increase reliability and productivity of the aircraft.

Oceania Regional Review Sydney, Australia February 28 - March 1
Africa & Middle East Regional Review Nairobi, Kenya July 11 - 12
Russia & CIS Regional Review Moscow, Russia September 19 - 20
Asia Pacific Regional Review – China Chongqing, China November 1 - 2
Asia Pacific Regional Review – Japan Osaka, Japan November 5 - 6

Working Groups

Bombardier Commercial Aircraft, Customer Services teams host a series of Working Group events throughout the year where customers have the opportunity to participate in interactive discussions on:

  • Engineering and technical innovation
  • Maintenance program updates
  • Cost reduction opportunities
  • Flight operations activity
  • In-service support and solutions
CRJ Series – Montreal, Canada
CRJ Structures Steering Committee
Click here to register
September 10 - 11
CRJ Aircraft Economics Working Group
Click here to register
September 12 - 13
CRJ Flight Operations Steering Committee
Click here to register
October 9 - 11
CRJ Technical Steering Committee
Click here to register
October 15 - 18
CRJ Industry Steering Committee #41
Click here to register
November 26 - 30
Q Series – Toronto, Canada
Q Series Industry Steering Committee #17
Click here to register
June 4 - 8
Q Series Industry Steering Committee #18
Click here to register
September 17 - 21
Q Series Structures Steering Committee
Click here to register
September 25 - 26
Q400 Aircraft Economics Working Group
Click here to register
October 1
Q400 Technical Steering Committee
Click here to register
October 2 - 4
Q Series Flight Operations Steering Committee
Click here to register
October 16 - 18

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